Tooting Carpet Cleaning Terms and Conditions
These Terms and Conditions govern the provision of carpet and related cleaning services by Tooting Carpet Cleaning to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or organisation requesting the services of Tooting Carpet Cleaning.
Company means Tooting Carpet Cleaning, the service provider.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, or related cleaning service provided by the Company.
Premises means the property, building, or location where the Services are to be carried out.
Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions and any confirmed booking details.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its designated service area. The specific Services, including type of clean, areas to be treated, and any additional tasks, will be agreed at the time of booking and confirmed in writing or verbally as part of the booking confirmation.
The Company reserves the right to refuse any job that it reasonably considers to be unsafe, unsuitable for the equipment used, or beyond the scope of its standard Services. Where possible, alternative arrangements or partial services may be offered.
3. Booking Process
3.1 Booking requests
Bookings may be requested by the Customer through the Companys chosen communication channels. A booking request does not create a binding Agreement until it has been confirmed by the Company.
3.2 Booking confirmation
The Company will confirm the booking by providing the Customer with the agreed service date, approximate arrival time or time window, service description, and indicative price or quotation. Once the Customer accepts the confirmation, an Agreement is formed subject to these Terms and Conditions.
3.3 Information required
The Customer must provide accurate information about the Premises, including property type, approximate room sizes, number of rooms or areas to be cleaned, access details, parking arrangements, and any known issues such as heavy soiling, stains, pet odours, or delicate materials.
The Company may adjust the quoted price if the information provided at the time of booking is incomplete, misleading, or significantly different from the actual condition or size of the Premises.
3.4 Access to the Premises
The Customer must ensure that the Company has access to the Premises at the agreed time. This includes ensuring that someone is present to provide access, or that keys or access codes have been arranged in advance with the Companys consent. If the Company is unable to gain access, a call-out charge or cancellation fee may apply.
4. Quotations and Pricing
4.1 Quotations
Any quotation provided by the Company is based on the information supplied by the Customer and is valid for a limited period as notified by the Company. The Company reserves the right to amend the quotation following an on-site inspection or upon arrival if the actual work required differs from that described at the time of booking.
4.2 Price adjustments
Additional charges may apply for heavy staining, high-traffic areas, difficult access, moving large items of furniture, parking costs, congestion or clean air zone charges, or services requested on-site that are outside the original quotation. The Customer will be informed of any price adjustments before additional work is carried out wherever reasonably possible.
5. Payments
5.1 Payment terms
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. For certain bookings, the Company may require a deposit or full payment in advance, which will be communicated during the booking process.
5.2 Accepted payment methods
The Company will inform the Customer of accepted payment methods, which may include cash, card payment, bank transfer, or other approved methods. The Customer is responsible for ensuring that funds are available and that payment can be completed at the time required.
5.3 Late payment
If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums in accordance with applicable UK legislation, and to recover any reasonable costs incurred in the collection of such overdue payments. The Company may also suspend or cancel any future bookings until all outstanding amounts have been paid in full.
6. Cancellations, Rescheduling and No-Show
6.1 Customer cancellations
If the Customer wishes to cancel or reschedule a booking, they must give the Company reasonable notice. The minimum notice period and any applicable cancellation charges will be communicated at the time of booking. As a general guideline, cancellations made with short notice may be subject to a cancellation fee or forfeiture of any deposit paid.
6.2 Company cancellations
In rare circumstances, the Company may need to cancel or reschedule a booking due to factors such as staff illness, vehicle breakdown, severe weather, or other circumstances beyond its reasonable control. The Company will notify the Customer as soon as practicable and will offer a new appointment at a mutually convenient time. The Company shall not be liable for any indirect losses or costs arising from such cancellations.
6.3 Access failures and no-show by Customer
If the Company arrives at the Premises at the agreed time and is unable to gain access, or if the Customer is not present where required, the visit may be treated as a late cancellation. The Company may apply a call-out or cancellation fee to cover travel and lost appointment time.
7. Customer Obligations
The Customer agrees to:
Provide clear and safe access to the Premises, including any parking arrangements necessary for the Companys vehicle and equipment.
Ensure that running water and electricity are available at the Premises during the visit, unless otherwise agreed.
Move small and fragile items, valuables, and personal belongings away from the areas to be cleaned prior to the Companys arrival, where reasonably possible.
Inform the Company in advance of any known risks, hazards, or restrictions at the Premises, such as alarms, loose floor coverings, or delicate fabrics.
Supervise children and pets and keep them away from equipment, chemicals, and wet surfaces during and after the cleaning process.
8. Furniture and Personal Items
The Company will, where practical and safe, move light furniture items to access areas for cleaning. The Customer is responsible for moving heavy, fragile, or valuable items such as pianos, large wardrobes, electronics, ornaments, or antiques prior to the visit, unless otherwise agreed.
The Company accepts no responsibility for damage to items that it has not been asked or agreed to move, or where the item is inherently fragile or unsuitable to be moved.
9. Cleaning Results and Limitations
While the Company will use reasonable care, skill, and professional products and methods, it cannot guarantee the complete removal of all stains, odours, or marks, particularly in cases of long-standing, set-in, or chemical stains, heavy soiling, or damage to fibres.
Drying times may vary depending on the fabric, weather conditions, ventilation, and temperature at the Premises. The Customer is responsible for ensuring adequate ventilation and avoiding walking on damp carpets where recommended.
The Customer should report any concerns regarding the quality of the service within a reasonable period after completion, so that the Company has an opportunity to review and, where appropriate, rectify the issue.
10. Waste Handling and Environmental Responsibilities
The Company will handle, store, and dispose of waste generated during the provision of Services in accordance with applicable UK waste and environmental regulations.
Any waste, including extracted water, debris, or consumables, will be managed in a manner that complies with relevant legal requirements for waste handling and disposal.
The Customer agrees not to request or permit the Company to dispose of waste in a way that would breach local or national environmental, health, or waste regulations. If specialist waste disposal is required, this may incur additional charges, which will be explained to the Customer before any such disposal is undertaken.
11. Health and Safety
The Company will carry out the Services in accordance with applicable health and safety legislation and its own internal policies. The Customer must ensure that the Premises are reasonably safe for the Companys operatives, and must inform the Company of any risks such as hazardous materials, structural issues, or other dangers.
The Company reserves the right to withdraw its operatives from the Premises if they reasonably consider there to be a risk to health or safety. In such cases, the Customer may be liable for any costs incurred up to that point.
12. Liability and Insurance
12.1 General liability
The Company will exercise reasonable care and skill in providing the Services. If the Company causes damage to the Customers property by failing to use reasonable care and skill, it will, at its option, either repair the damage or make an appropriate financial compensation, subject to the limitations set out in this clause.
12.2 Exclusions
The Company is not liable for:
Pre-existing damage, wear, discolouration, or defects in carpets, fabrics, or furnishings.
Shrinkage, colour loss, or texture changes where the item is unsuitable for the chosen cleaning method, if such issues could not reasonably be identified in advance.
Damage arising from failure to follow the Companys aftercare advice, such as walking on damp carpets or placing furniture back before adequate drying.
Loss or damage to items left in or on furniture that has not been cleared by the Customer before cleaning.
12.3 Limitations of liability
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.
Subject to the above, the Companys total liability in respect of any claim arising out of or in connection with the Services shall not exceed the total price paid or payable for the specific job to which the claim relates.
13. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible. The Company will investigate the complaint and, where appropriate, may offer to re-visit the Premises, rectify any issues, or provide another form of resolution.
The Company aims to resolve complaints promptly and fairly. If a dispute cannot be resolved directly, the parties may consider independent mediation or other forms of alternative dispute resolution where appropriate.
14. Data Protection and Privacy
The Company will collect and use personal information from the Customer solely for the purposes of managing bookings, delivering Services, handling payments, and communicating about existing or future services. Personal data will be processed in accordance with applicable UK data protection laws.
The Customer is responsible for ensuring that any personal information provided is accurate and up to date.
15. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations under this Agreement where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, industrial action, transport disruption, or government restrictions.
16. Changes to Terms and Conditions
The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Any updated terms will be made available upon request.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
19. Entire Agreement
These Terms and Conditions, together with any confirmed booking details, constitute the entire Agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
